Cookie Policy

1. General

This cookie policy ("Cookie Policy") regulates the use of cookies and similar technologies as part of your use of our Website (the "Website") and the accompanying services (jointly referred to hereinafter as "Services"). This processing is performed by Toerisme Vlaams-Brabant as data controller, with registered office at Provincieplein 1, 3010 Leuven ("we”, “our"), registered with the CBE (Crossroads Bank for Enterprises) under number 0422.667.404 in accordance with the applicable legislation relating to the protection of personal data.

Cookies are small text files that are filed on the hard drive of a device and that contain certain information, which sometimes includes personal data. When you use our Website and/or Services, we then also collect and process other personal information by way of cookies and similar technologies. Read our Privacy Policy if you want to know more.

By continuing to use our Website and/or Services or by clicking “Accept” after you have been notified of the use of cookies and similar technologies, you acknowledge that you have carefully read this Cookie Policy and that you unreservedly agree with it. You can change your cookie preferences at any time. You can click on "cookie settings" at the bottom of the footer.

We reserve the right to change, supplement or replace this Cookie Policy from time to time. Your attention will be drawn to such changes, additions to or replacements through our Website and/or Services. If you do not agree with these changes, additions or replacements, we request you to send an email to zakentoerisme@vlaamsbrabant.be. If we have not received any notification of this within three (3) working days after you have been notified of the changes, supplements or replacements through our Website or Services, you will be presumed to have accepted any changes, supplements or replacements.

This cookie policy was last modified on 8 july 2020.

2. Which cookies and why?

  1. When you visit and/or use our Website, we place cookies or use similar technologies with which we collect and process personal data about you. Such cookies and similar technologies consist of the following, for example:

    List of essential cookies:

    - CRAFT_CSRF_TOKEN

    Essential cookie on the contact form: Ensures visitor security by preventing forgery of site requests. This cookie is essential for the security of the website and the visitor.
    Expires after every session
    - CraftSessionId
    Essential cookie: Craft relies on PHP sessions to maintain the sessions across the web requests. This is done via the PHP session cookie.

    Expires after every session
    - __cookieconsent

    Essential cookie for the cookie banner: indicates whether the cookie consent should be shown or whether it has already been accepted
    Expires after every session

    List of analytical cookies:

    - _ga
    Analytical cookie from Google Analytics: creates a unique ID to keep statistics about website visits.
    Expires after 2 years

    - _gid

    Analytical cookie from Google Analytics: creates a unique ID to keep statistics about website visits
    Expire after every session

    - _dc_gtm_UA-31259442-2
    Google Tag Manager cookie: contains the ID of the linked Google Tag Manager
    Expire after every session

  2. You can prevent cookies from being stored or remove cookies already stored by adjusting the settings in your browser. You find help to adjust these settings on the website of the browser that you use. Remember that disabling cookies when visiting the Website may cause some or all of the functions of the Website not to work properly.

3. Who we share data with

  1. We will not send your personal data to third parties in an identifiable manner if it is not required to provide the Services without your express consent.
  2. We can rely on external processors to offer you the Website and / or Services. We ensure that third party processors may only process your personal data on our behalf and on written instruction from us. We guarantee that all external processors are selected with due care so that we can count on the security and integrity of your personal data.
  3. We may transfer anonymized and / or aggregated data to other organizations that can use this data to improve products and services and organize the marketing, presentation and sale of customized products and services.

4. Where we process data

  1. We and our third party processors will only process your identifiable personal data in the EEA.
  2. We can transfer your anonymized and / or aggregated data to organizations outside the EEA. If such a transfer takes place, we will ensure that there are appropriate safeguards to ensure the security and integrity of your personal data, and that all rights related to personal data that you may enjoy under applicable mandatory law are guaranteed.

5. How we process data

  1. We will do our utmost to process only the personal data that is necessary to achieve the purposes stated in this Cookie Policy. We will process your personal data in a legal, fair and transparent manner. We will do our utmost to keep the personal data accurate and up-to-date.
  2. Your personal data will only be processed for as long as is necessary to achieve the purposes stated in this Cookie Policy or until you withdraw your consent to its processing. Please note that withdrawal of consent may imply that you are no longer able to use the Website or Services in whole or in part. If you have registered with our Website, we will delete your personal data if you delete your profile, unless a legal or regulatory obligation or a court or administrative order would prevent us from doing so.

    We will take appropriate technical and organizational measures to keep your personal data safe from unauthorized access or theft and from accidental loss, manipulation or destruction. Access by our staff or staff of our third party processors is only possible on a need-to-know basis and is subject to strict confidentiality obligations. However, you understand that the concern for safety and security is only a best effort effort, which can never be guaranteed.

6. Your rights

  1. You have the right to request access to all personal data that we process about you. However, requests for access that are obviously made to cause a nuisance or damage to us will not be processed.
  2. You have the right to request that any personal data about you that is incorrect or inaccurate be corrected free of charge. If you have registered on our Website, you can correct much of this information yourself via your profile. If such a request is made, you must also enclose with this request proof that the personal data for which correction is requested is incorrect.

    You have the right to withdraw the consent you have given us for the processing of data, but this withdrawal does not affect the data we have already collected through cookies or similar technologies based on your prior consent. If you no longer want us to collect data through cookies or similar technologies, you can change your browser settings or delete cookies at any time.
    If the intended processing is qualified as direct marketing, you have the right to object to this processing free of charge and without justification.

    You have the right to request that personal data relating to you be deleted if it is no longer needed for the purposes set out in this Cookie Policy or if you withdraw your consent to its processing. However, you should take into account that a request for deletion will be assessed by us in the light of legal or regulatory obligations or administrative or judicial orders that may prevent us from deleting the relevant personal data.

    Instead of deletion, you can also request that we restrict the processing of your personal data if (a) you dispute the accuracy of that data, (b) the processing is unlawful or (c) the data is no longer needed for the aforementioned purposes. , but you need them to defend yourself in legal proceedings.

    When your personal data is processed on the basis of consent or on the basis of a contract and the processing is done by automated means, you have the right to receive the personal data you provide to us in a structured, commonly used and machine-readable format and, if technically possible, you have the right to transfer this data directly to another service provider. The technical feasibility of this is exclusively assessed by us.

    If you wish to submit a request to exercise one or more of the above-mentioned rights, you can send an email to zakentoerisme@vlaamsbrabant.be. This request should clearly state which right you wish to exercise and why. It must also be dated and signed and accompanied by a digitally scanned copy of your valid ID card proving your identity. We will immediately notify you of the receipt of such request. If the application proves to be well-founded, we will grant it as soon as reasonably possible and no later than thirty (30) days after receipt of the application.

    If you have a complaint about the processing of your personal data by us, you can always contact us via the email address zakentoerisme@vlaamsbrabant.be. If you remain unsatisfied with our response, you are free to file a complaint with the competent data protection authority, the Belgian Privacy Commission. For more information, visit http://www.privacycommission.be.